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Customer service
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Product or Service Quality
1 comment

I have a Polaroid dash cam and I have had issues with it over the past year I know more about the camera then Polaroid support does I just recently updated the firmware to a firmware that is not supported in the United States and now my WebCam is a brick I called support up and they don’t have firmware to reprogram the unit back to factory specs that to me is lack of support when they have to contact the real manufacture of the cam to try to get support for me which they probably won’t do. This is not what support is supposed to be support is to help the customer get a product up and running not tell you because it’s out of warranty they can’t help you

Product or Service Mentioned: Polaroid Technical Support.

Reason of review: Poor customer service.

Company wrote 0 private or public responses to the review from Nov 19, 2017.
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Still having issues with Polaroid got a call from them that said they would replace the camera guy did not mention anything about returning the old camera and I threw in a trashcan and I get an email from them saying send the old camera in luckily I threw the old camera in a trashcan that I Don’t empty much so now I can just send the camera and that’s all I have to send in and hopefully they will take care of it More to follow

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